Booking & Cancellation Policy
“No shows” create a financial burden for the business. In order to obtain a commitment from a client to attend an appointment, Shalom Health requires a $50 deposit at time of booking. This deposit also helps to cover the cost of lost business time when a client fails to attend an appointment. If the client needs to change their appointment time, then 24 hours notice is required (except in an emergency).
The deposit is deducted from the fee at the time of consultation and may be forfeit in the event of failing to attend an appointment. It is up to the discretion of the business owner whether this deposit is refunded in the event of cancellation.
If an appointment is cancelled within 24 hours of the appointment time, or the client fails to attend the appointment then the deposit may be kept by Shalom Health. Additionally if a patient repeatedly changes an appointment, after the third change, Shalom Health will reserve the right to retain the deposit and require a further deposit to reschedule.